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FREQUENTLY ASKED QUESTIONS

Where's my order? Delivery times will vary depending on the seller and also from which country your order is being despatched. A rough guide for time between despatch and delivery is as follows:- UK - 1-3 days Europe - 3-7 days Outside Europe - 10-14 days Please note that orders may take longer if they are delayed in customs. I can't make your order system work. The ordering and shopping trolley system requires at least Netscape 4 or Internet Explorer 4. Earlier browsers may work but we cannot guarantee their suitability. You must also allow the netsoundsmusic.com web site to store cookies on your computer, and ideally should have JavaScript enabled. The search engine is very slow. Due to the large number of items in the netsoundsmusic.com database a delay may be experienced while waiting for a search to take place. This may be worse at times of heavy usage, for example in the evenings. This is something that we are constantly monitoring and endeavouring to improve. I use an Apple MAC and your search results take ages to load or won't display properly. There are some bugs with Internet Explorer on the Mac platform that effect the display of sites such as ours that use complex table layouts and style sheets. Unfortunately, since MicroSoft ceased supporting Explorer for Mac quite some time ago, there will probably never be a fix for this. If possible, you should consider using the latest version of the Mac web browser "Safari" as this web browser software should not have the same problem. Alternatively you might like to try www.kissmusicsearch.com - this is a simple "no-thrills" web site that is provided by a "Third-Party" and uses the netsoundsmusic.com system to provide search / browse facilities. You can compile your "shopping list" on the site before transferring to the netsoundsmusic.com web site to checkout.

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